Supply Chain service providers are searching profiles for the positions of " Freight Operations and Backoffice Executive" candidates must have strong organizational skills and the ability to prioritize and manage high-volume workloads while meeting deadlines. You’ll also have strong attention to detail whilst delivering great customer service, must be outstanding in the strong follow-ups , record keeping .
_______________________ JOB ROLE ______________________
Data Processing –
- Processes data on the ERP system, and complete the record for each air shipment, Processes shipment data on the portal for foreign government authorities for different international clients, amend data upon receiving updates from the airlines.
- Maintain and file all records in accordance with company procedure.
Documentation –
- Ensure that all documentation is completed in a correct manner and presented within the expected time frames as designated by the departmental head at any given time. Updating customers of shipment tracking & status reports. Chasing airlines & shipment status, complete documents for the billing process,
- Seek innovative ways to improve service and cost, which will include both technological and process improvements.
Customer Service –
- Communicate effectively with customers, clients, different foreign government authorities & team members by telephone, and electronically. Proactively organize workflow to meet customer time frames.
- Respond promptly to customer inquiries, investigate, and solve shipment problems, & etc.
- Taking ownership of complaint and queries and proactively following through to resolution
- Maintaining customers focus on all times and answering to customer’s enquiries by attending Calls & Emails using standard guidelines.
- Ensure timely and effective communication takes place within defined time limits.
- Ensure timely resolution of any discrepancy in invoicing.
- Maintain a positive working relationship at all levels.
- Coordinating accordingly to ensure smooth customs clearance process for shipments through to resolution
- Seek innovative ways to improve service and cost, which will include both technological and process improvements.
- Interact with clients on the phone and email in a professional manner
- Coordinating accordingly to ensure smooth clearance process.
- Able to work under minimum supervision.
- Maintain and file all records in accordance with company procedure
- sound knowledge of supply chain processes and operations
Education: Graduate/Finalist
Experience : 2 Years Minimum in same field
Other Skills: Proficient in written and verbal communication in English (Mandatory).
Good command of MS excel.
Excellent organization, planning and communication skills.
Good communication skill with good command over written and spoken English
Attitude: Candidates who work with a start-up kind of mindset, ethics & attitude. Flexibility respect and kind regards.
Working Hours:
- UK Shift: Winter: 01:30pm-10:30pm , Summer : 12:30pm -09:30pm
- we only follows UK calendar for holidays.
Title: Freight Operations Executive
Position: Ocean Import operator
Employment Type: Permanent
Location: "Bahria Town Karachi"
Candidates of Bahria town and Gulistan-e-Johar will be preferred
Job Type: Full-time
Salary: Rs30,000.00 - Rs65,000.00 per month
Application Question(s):
- Are you a resident of Bahria Town karachi
- Do you have any experience in Freight Forwarding ?
- Your Salary Expectations and Joining Date?
- are you comfortable with Afternoon/ evening shift?
